Frequently asked questions

Choose your delivery city, currency and amount on the home page, then log in or sign up. In checkout you can add more currencies, enter your delivery address and phone, review the totals and place the order.

Yes. Add as many currencies as you need in the first checkout step, within the order limit.

Yes, while it can still be stopped: open the order in My Orders and choose Cancel order. If the button isn't there, the order is too far along; contact support with your order number and we'll help.

The rate is shown when you choose a currency. Rates can change, so we check them again when you review your order. If a rate has changed, you'll see the new total and must confirm it before ordering.

Yes. When you buy, each order can be worth up to the equivalent of USD 3,000, across all currencies in the order. When you sell, each sale can be worth up to USD 4,900.

Yes. Every order has a service charge of ₹236 (₹200 plus 18% GST) and GST on the currency conversion: ₹45 up to ₹25,000, 0.18% of the value up to ₹1,00,000, and ₹180 plus 0.09% of the amount above that. When you buy, they're added to the currency value; when you sell, they're deducted from your payout. You see the full breakdown before you place your order.

Yes. On the home page choose Sell forex, then your city, the currency and the amount. In checkout you enter your pickup address and how you'd like to be paid, and we collect the notes from your door.

Up to the equivalent of USD 4,900 per sale, in whole notes. The sale has to be worth more than the service charge and GST, which are deducted from what we pay you. We check the notes when we collect them.

In cash at your door when we collect the notes, for payouts up to ₹49,999, or by bank transfer or UPI to an account in your own name, which we send after checking the notes. You see the exact amount you'll receive before you place the sale.

Your passport (front and back pages) and PAN card. You can upload them when you place the sale or later; we verify them before we collect your notes.

To buy: your passport (front and back pages), PAN card, travel and return tickets, and your visa if your destination needs one. To sell: just your passport (front and back) and PAN card.

Each document can be a PDF or a photo (JPG, PNG or HEIC) of up to 10 MB. On a phone you can take the photo straight from the camera.

Yes. You can skip the upload at checkout and add documents later from the order's page in My Orders, while the order is pending, confirmed or processing.

We email you, and the order page shows which document was rejected and why. Upload a new copy there and our team will check it again.

We deliver in the cities listed in the city picker on the home page.

Open My Orders from your account menu. Each order shows its current status, from Pending through Out for delivery to Delivered.

Contact support with your customer ID, which you can find on your Profile page.